FAQ
GENERAL
Jos have been established since 2017. The “1887” in Jos trademark is about the founder’s ancestors related business that has deeply impacted Jos founder’s development and created nowadays Jos. You can learn more under The Jos Story at this website.
No, appointment is only preferable, please feel free to visit our showrooms at a time most suitable for you. However, requesting an appointment will guarantee you with a better tailored service free from interruptions. Please visit ‘Contact Us’ to request your preferred time and date with your most convenient showroom.
Should you require information or help, the best way to contact us is via our Client Relations Service by contact below where our colleagues will be happy to assist you.
By Phone: +852 3575 8880
By Whatsapp: +852 6856 3575
Date: Tuesday-Saturday
Time: 11am-7pm
Alternatively, please contact us via cs@jos.company and we shall endeavour to reply to you as soon as possible.
You can follow Jos on social media:
PRESS at JOS WEBSITE
a) HOW DO I SUBSCRIBE TO YOUR NEWSLETTER?
Subscribe to the newsletter in the “SIGN UP FOR JOS UPDATES” section of our website.
b) HOW DO I UNSUBSCRIBE TO YOUR NEWSLETTER?
To unsubscribe to our newsletter, you can follow the following:
Contact us using your preferred communication channel in the “Contact Us” section of our website.
Please note that there may be a delay before the unsubscription is taken into account, thus you may continue to receive newsletters up to 72 hours after your unsubscription.
Jewellery
Products offered as seasonal offer and do rotation among different countries of our different branches under our mother company, displayed on the website are subject to availability. Jos shall not be liable in case of stock outage or unavailability of products. We invite you to visit our showroom to discover more pieces and experience the unique pieces and the masterpieces.
For information about our jewellery, including prices, materials and care instructions, please visit the Jos jewellery section of our website. For personalized recommendations about Jos products and styles, we invite you to visit our showroom or contact us during our office hour.
By Phone: +852 3575 8880,
By Whatsapp: +852 6856 3575
Date: Tuesday-Saturday
Time: 11am-7pm
Alternatively, please contact us via cs@Jos.company and we shall endeavour to reply to you as soon as possible.
Whether shopping for yourself or someone else, our colleagues will try our best to provide guidance and information you are looking for, with all available options align with your preference, function & price expectation.
Yes, some of our jewellery pieces are already accompanied with gemstone certificate reports. For those certificates that are not included, Jos can arrange a gemstone report verification service at the international certify authority such as GRS, GIA etc., certificate charges will be subject to the rate of designated company and the jewellery piece itself.
If the size is not perfectly fit, we can arrange a re-sizing service, most can be re-sized within two sizes up or down. However, not all designs of jewellery pieces are suitable for re-sizing. For more information and professional advice, please visit our showroom or contact our client service for better advice.
For any adjustments you may wish to make to your selected jewellery piece, speak to Jos jewellery section, we will provide advice and recommendation within our knowledges.
Gown
You can contact us either online or by telephone, so that we will assist you on the searching.
We also invite you to visit Jos showroom where our colleagues will be available to answer any questions you may have.
You may find many types of information about our products by visiting our website.
You can contact us either online or by telephone, so that we will assist you on the searching.
By Phone: +852 3575 8880
By Whatsapp: +852 6856 3575
Date: Tuesday-Saturday
Time: 11am-7pm
Alternatively, please contact us via cs@jos.company and we shall endeavour to reply to you as soon as possible.
We also invite you to visit our showroom where our colleagues will be able to provide you with personalized recommendations about Jos products and style.
You may find many different collections on our website, however, there maybe some items exclusively featured at our flagship showroom only.
We invite you to visit our showroom to discover more items and experience the wearable art at each collection.
Each of our gown – wearable art piece contains precious craftmanship and fabrics, we strongly recommend our clients hand it over to the professional laundry for dry clean services.
If you would have any other concerns, you can contact us either online or by telephone, so that we will assist with your enquiry.
Jos chooses to work with the best craftsmen among the industry, those who meet its excellence and quality standards, wherever these skilled experts may be based in Hong Kong and China. To present the perfection of our products, we carefully select our fabrics which mostly are made in Italy, France, UK, China and Japan, and are with superior standard.
To demonstrate the uniqueness, our clients can choose their favourite fabric and design to make their perfect pieces. For tailor-made pieces, we usually need 2-3 months as production lead time, all depends on the complexity of the wearable art masterpiece. For better fitting, fitting with certain alteration will always be essential, sometimes several fittings may apply.
When you make a purchase from Jos Ready-to-Wear, our showroom’s assistants will give you advice on the alteration so that each item fits your figure perfectly. Once you have accepted our advice, we will then send it to our master for alteration. It usually takes 1-2 week(s) depending on the complexity of the alteration.
PRODUCT CARE
We advise that you always store your jewellery in the original packaging or soft pouch provided. Please keep pieces separately to avoid damage. The unique expertise of jewellery guarantees products of exceptional quality. Regular wearing of an item of jewellery may nevertheless lead to the appearance of marks on the piece caused by contact with the skin, extraneous contact, pollution, etc.
In order to clean your jewellery, rub the surface delicately with a soft brush and warm soapy water, then rinse it carefully and dry it with a soft cloth. This will enable you to revitalise the brilliance of your piece of jewellery without damaging it.
It is important not to carry out this kind of cleaning in the case of pearls and emeralds, which risk being damaged by any substance other than water alone. We therefore advise you to entrust the maintenance of these pieces to our colleagues at our showroom.
Diamonds are gems of exceptional hardness. Ensure that you do not keep a piece set with diamonds alongside your other jewels, which could be scratched or damaged as a result.
It is recommended that particular attention be paid to your pearls, since they are an organic material that is very sensitive to chemical substances. For this reason, and in order to prevent your pearls from losing their lustre, ensure you do not expose them to contact with cosmetic products as these will damage them (perfumes, sun cream, etc.). You should also keep your pearls separate from other jewels.
For further information or advice concerning the maintenance of your jewellery, please visit our showroom or contact us accordingly.
